What Happens When I Request A Quote?
We will assess your requirements and get in touch to confirm your details. We can then begin a discourse to fully understand your needs and how we can fulfil them.
What Do You Do With My Information?
We use your information to better serve you. We keep your information secure and don’t pass it on to any third parties.
What Are Your Hourly Rates For Domestic Cleaning?
The pricing of our domestic services vary according to the specific task and the equipment and materials to be used. Our rates are very competitive.
How Do We Pay The Cleaner?
As all our home cleaners are self employed the client is required to pay the cleaner directly and a separate agency fee to Spotless.
How Do We Pay You?
The agency fee for domestic cleaning services is paid by a monthly standing order.
Does Your Pricing Differ Depending On House Size?
In general, all clients pay the same hourly rate but for a house that requires several hours cleaning per week we may offer a reduced rate.
How Quickly Can You Star Cleaning Our House/Office?
We can usually start cleaning an office or home at very short notice.
Do You Supply Cleaning Materials?
Yes. We can supply all cleaning materials for your home or office contracts and can have all items delivered to your door. We can also supply bin liners, hand soap etc.
What Time Do You Arrive?
We start cleaning at a time that suits you. Everyone has different requirements and we aim to match each clients individual needs.
How Many Hours Cleaning Will My House Need?
Each home is different and we will assess the number of hours needed to clean your home before commencing work. Our cleaning services start from 2 hours per week.
Are You Fully Insured?
Our insurance covers Public and Employers Liability.
Do You Have A High Staff Turnover?
Our staff tend to stay with us for long periods, which is a reflection of our personal development schemes and in-house training. Some of our cleaning operatives have been with us since the company started in 2004.
How Will We Identify Your Staff In Our Premises?
Our staff always wear uniforms. Identification badges can also be worn if required.
Will We Always Have The Same Cleaner?
We like to establish a good rapport between our staff and clients. We always work towards using the same cleaners where possible.
Are All Of Your Staff Vetted?
Yes. Our recruiting process covers employer’s references and eligibility to work in the UK. Our staff are also DBS checked.
Do We Need To Be At Home When The Cleaner Arrives?
No. We offer a key holding service which is a service our clients deem very beneficial as we can continue with our service at any prearranged time without the need for anyone to be at home.
Are We Issued A Cleaning Contract?
Yes. Before starting on any contract with our clients, a written contract will be prepared and signed by the client and the agency.
Who Will Be My Point Of Contact?
Every contract is managed by one of our experienced cleaning mangers. You will be provided with their contact details at the start of a cleaning contract.
Do You Offer A Guarantee?
If for any reason you are not happy with our services, we offer a free inspection of the site in order to solve any problems that may have arisen.
Are There Any Fabrics That You Don’t Clean?
Our experienced technicians can clean most fabrics found in the majority of homes and commercial facilities. As part of our cleaning process we offer dye and fabric tests to ensure the suitability of any material.